The Collaborative Care (CoCM) Training Hub
Strengthen your care team’s ability to deliver high-quality collaborative care with expert-led, self-paced online training focused on integrating behavioral health into primary care. The Collaborative Care Training Hub, developed with West Health Institute and Northwestern Medicine through the Northwestern Medicine West Health Accelerator, combines case-based learning, hands-on workflows, and implementation tools to build skills, confidence, and clinical capacity.
Implement the Collaborative Care Model & Improve Patient Outcomes
Behavioral Health Care Manager(BHCM) Competencies for the Collaborative Care Model
This 3-hour training walks behavioral health care managers through seven interactive modules covering the Collaborative Care Model and the skills and workflows they’ll use every day working in collaborative care. Real-world case studies, hands-on exercises, and a downloadable course companion guide make it easy to apply learning on the job and return to key concepts after the training ends.
Collaborative Care Model Competencies for Primary Care Clinicians
This 1-hour training gives primary and specialty care clinicians a working understanding of the Collaborative Care Model, introducing the team structure, the core principles, and the day-to-day workflows. Case-based examples and a downloadable course companion guide connect concepts to situations clinicians actually encounter, including a focused look at the PCP Champion role: what it means, what it involves, and how to succeed.
Collaborative Care Model Competencies for Psychiatric Consultants
This 1-hour training gives psychiatric consultants a thorough grounding in the Collaborative Care Model, from the team structure and guiding principles to standard workflows and documentation practices that support effective collaboration, communication, and education. A downloadable course companion guide and real-world scenarios help consultants apply key concepts in practice, including how to recognize and navigate the ethical, legal, and operational challenges that can arise within Collaborative Care.
Five Steps to Collaborative Care Billing Success for the Collaborative Care Model
Accurate billing is what keeps collaborative care programs running. This 1-hour training gives billing staff a practical, step-by-step command of collaborative care billing codes including what they are, when they apply, and exactly how to use them. Through the 5 STEPS framework, billing staff leave with a clear, repeatable process for supporting accurate billing and reimbursement for collaborative care.