Emotional Intelligence, Resiliency & Mindset for Public Safety

Course Overview:
Understanding and utilizing appropriate emotional intelligence is a key element in public matters and can be seen as a root problem in a majority of controversies. People with high emotional intelligence have greater mental health, exemplary job performance, and more potent leadership skills.

The ability of a person to express and control their emotions is essential, but so is the ability to understand, interpret, and respond to the emotions of others. Public safety practitioner’s ability to manage and use their emotions effectively and in a positive way is crucial for stress management and career survival while aiding in and helping establish positive community relations.

Building a healthy emotional intelligence and mindset has multiple benefits to public safety. A positive and emotionally strong mindset allows practitioners to recognize skills to perform, cope, and even thrive. Emotional intelligence and mindset training can help public safety mitigate the impact of stress and improve interpersonal communication within their personal and professional networks. It can strengthen your willpower, allow you to focus on your task at hand, and make better decisions under pressure.

Topics Covered:

• Five Distinct Qualities of Emotional Intelligence
• Four Branches of Emotional Intelligence
• Benefits of Emotional Intelligence
• Conflict Resolution
• Recognizing Emotional Triggers
• Response Tactics & Coping Strategies
• Personal and Social Competencies
• Improving Public Perception
• Impact of Daily Emotions
• Building an Emotionally Healthy Mindset
• Additionally, attendees will create an individualized Personal Excellence Plan based on the results of a written assessment, allowing them to apply course concepts directly to their professional and personal development.